FAQs
How can I contact Evolve?
You can reach us anytime at support@evolveshop.co. Our customer care team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we proudly ship to most countries around the world.
Where do you ship from?
We ship directly from our international warehouse partners, located in Hong Kong and other regions, to ensure faster delivery and availability.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery.
If you need to make changes or cancel, please contact us within 12 hours of placing your order.
After this period, your order may already be in transit — but you can still request a return once it arrives.
What payment methods do you accept?
We accept a variety of secure payment methods for your convenience, including:
Credit & Debit Cards: Visa, Mastercard, American Express (AMEX), Union Pay, Discover, JCB, Diners Club, ELO
Digital Wallets & Fast Checkout: Apple Pay, Google Pay, Shop Pay
Other Options: PayPal, Amazon Pay
All transactions are safe and encrypted, so you can shop with confidence.
When will my order be processed?
Orders are processed Monday to Friday, excluding holidays.
Processing takes 1–3 business days, and your order will ship the next day after processing.
Please note that extra time may be required during sales or holiday seasons.
How long will it take to receive my order?
Most orders arrive within 2–3 weeks, depending on your location and customs clearance times.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund or replacement.
Will I be charged customs or taxes?
Our prices are listed tax-free in USD.
Depending on your country’s import laws, you may be responsible for customs duties, taxes, or fees upon delivery.
These charges are determined by your local customs office and are not covered by Evolve.
For details, please contact your local customs authority.
How do I return an item?
Please email us at support@evolveshop.co with your order number and reason for return.
Our team will guide you through the return process step by step.
What if my item is defective, incorrect, or damaged?
If you receive a damaged or incorrect item, contact us immediately at support@evolveshop.co.
Include your order number, clear photos or videos of the issue, and we’ll work to resolve it quickly with a replacement or refund.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your returned item or approve a cancellation.
If you don’t see the refund yet, please contact your bank or card provider, as processing times may vary.